What documents do I need to book?
A valid driver license, contact details, and acceptance of rental terms are required.
FAQ
Frequently asked questions about booking, required documents, payments, and pickup.
When is my reservation confirmed?
Your reservation is confirmed after admin approval. You receive email updates with your booking code.
How do payments work?
You receive an invoice first. After payment is received, a sales receipt is issued.
How does pickup and return work?
Select pickup and dropoff date/time and locations during booking. Bring your original documents at pickup.
What are your opening hours?
Our standard opening hours are Monday to Saturday, 08:00 to 18:00. For out-of-hours requests, contact us by phone or WhatsApp.
How are category prices calculated?
Each category has a daily base rate. Your final total is base rental + selected extras - discounts + applicable tax.
What should I do in case of an emergency?
Prioritize safety first. If there is immediate danger, call local emergency services right away, then contact our support line as soon as possible.
What should I do in case of an accident?
Ensure everyone is safe, contact emergency services if needed, document the scene with photos, and notify us immediately. Do not admit liability on the spot.
Is tax included in the booking total?
Yes. Tax is calculated as a percentage and is included in the final booking total shown in your summary and billing documents.
What is the minimum age to rent?
The minimum rental age is 21. A valid driver license is required and must be valid on pickup date.
Do I need to pay a deposit?
A security deposit may be required depending on the booking and vehicle category. Deposit terms are communicated during confirmation.
Is insurance included?
Basic coverage is included according to local rental policy. Optional extra coverage may be available depending on vehicle category.
Can I cancel or modify my booking?
Yes, contact us as early as possible. Changes and cancellations depend on booking status and timing.
What happens if I return the car late?
Late returns may result in extra charges. Inform us immediately if your return time changes.
What is your fuel policy?
Vehicles are expected to be returned with an agreed fuel level. If not, refueling/service charges may apply.
Is mileage limited?
Mileage limits depend on your rental agreement and category. Any limit and overage policy are confirmed before pickup.
Can I add an additional driver?
Yes, additional drivers can be added if they meet the same license and age requirements.
Can I request add-ons like child seats or GPS?
Yes, add-ons can be selected during booking, subject to availability.
Which payment methods do you accept?
We support approved digital payment methods and transfer options per invoice instructions.
Can I take the vehicle across borders?
Cross-border use requires prior approval. Contact us before pickup to confirm allowed travel zones.
Are there cleaning or smoking penalties?
Yes, excessive cleaning and smoking violations may incur additional fees under rental terms.
Need support?
Contact Sun And Fun Car Rental at rademier.streden@outlook.com or +1 (555) 123-4567.